Breast Care Facilitator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, will interface with the breast health team and assist with the coordination of all aspects of diagnostic imaging, breast procedures, clinical evaluation, and education for patients' receiving services at the Company and/or the Company's affiliates. Handles the complex coordination involved in scheduling patients for breast procedures and diagnostic imaging for all the Company's patients. Ensure that all necessary documents and preparatory activities have been completed and that the pertinent information and films are sent to the proper department/facility. Provides on-going documentation and information to the clinicians. Delivers excellent customer service to patients. Serves as an internal resource as needed.

Schedule: FT, 38.75 hrs. Monday - Friday, 8:30am - 5pm

Location: 5 Neponset St. Worcester, MA

Primary Responsibilities:

• Provides education about breast imaging and diagnostic testing
• Educates, tracks, follows up on patients who receive abnormal breast imaging results to ensure easy access from diagnostic evaluation to biopsy if needed
• Ensures contact of referring clinician when patients are found to need further diagnostic evaluation and/or breast biopsy
• Monitors patient scheduling and preparation for ultrasound guided breast biopsy, MRI, and stereotactic core biopsy
• Ensures all necessary documentation has been entered into the patient's electronic medical record (EMR)
• Ensures patient's understanding of breast biopsy procedure
• Participates in tracking of breast biopsy outcomes
• Interacts with the clinicians throughout the booking process, responding to requests and providing information in a timely manner
• Ensures necessary written material accurately reflects appointments and includes directions or special instructions in correspondence
• Ensures all pertinent information is available prior to the patient's procedure or exam is performed
• Completes paperwork to obtain information from or provide information to outside doctors and hospitals. Ensures results from outside providers are received and entered in the EMR
• Under supervisor direction makes adjustments to templates and coordinates rescheduling of patients
• Performs other duties as assigned
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of healthcare experience in a patient-facing role

Preferred Qualifications:

• Previous breast imaging experience
• 3+ years of clinical experience in an outpatient facility

Skills:

• Strong interpersonal skills needed with the ability to interact effectively with patients and medical professionals. Ability to show high level of sensitivity to patient needs and concerns
• Has sound judgment with the ability to work and make decisions in a fast-paced environment
• Has leadership potential
• Able to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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