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Job category

• Account Management (5)
• Actuarial (19)
• Admin Support Services (19)
• Advanced Practice Clinicians (308)
• Banking & Financial Services (5)
• Behavioral (146)
• Billing (22)
• Business & Data Analytics (65)
• Business Operations (35)
• Claims (17)
• Clinical Management (46)
• Clinical Services Operations (623)
• Communications (3)
• Customer Services (36)
• Enroll & Empl Contract Install (2)
• Finance (46)
• Government Affairs (1)
• Healthcare Delivery (2582)
• Healthcare Economics (11)
• Integration (8)
• Legal (2)
• Marketing and Advertising (20)
• Medical & Clinical Operations (300)
• Medical Screening/Clinical Lab (60)
• Network Contracting & Pricing (11)
• Network Management (13)
• Nursing (1131)
• OptumInsight Consulting (28)
• Patient Services (250)
• People Team (12)
• Pharmacy (295)
• Physicians (309)
• Product (33)
• Project/Program Management (11)
• Property Management (2)
• Radiology/Healthcare Tech (140)
• Regulatory & Compliance (10)
• Rehabilitation Services (739)
• Sales Support (97)
• Sales/Direct Selling (49)
• Senior Leadership Team (3)
• Sourcing and Procurement (1)
• Strategy (2)
• Technology (472)
• Training (8)
• Underwriting & Pricing (2)
• Vision Care Delivery (5)

Skill

• answer incoming calls 18
• answer patients' questions 18
• redirect callers 17
• collect healthcare user data under supervision 16
• interact with healthcare users 16
• manage healthcare users' data 14
• solve problems in healthcare 14
• monitor patients' progress related to treatment 13
• maintain relationships with doctors 12
• communicate with customer service department 10
• cooperate to resolve information issues 9
• ensure compliance with healthcare regulations 9
• gather feedback from employees 9
• process medical insurance claims 9
• provide necessary documents 9
• 6
• assist social service users in formulating complaints 6
• ensure customer orientation 6
• manage key performance indicators of call centres 6
• discuss the medical history of the healthcare user 5
• manage a team 5
• solve operational transport problems 5
• collaborate in company's daily operations 4
• communicate in healthcare 4
• maintain high quality of calls 4
• monitor customer inquiries 4
• provide care for a particular patient group 4
• provide high quality customer service 4
• provide objective assessments of calls 4
• administer appointments 3
• analyse call centre activities 3
• assist healthcare users achieve autonomy 3
• assist patients with special needs 3
• check information on prescriptions 3
• collect healthcare user's general data 3
• communicate schedules to the people concerned 3
• communicate with beneficiaries 3
• deal with public 3
• ensure compliance with company regulations 3
• ensure proper appointment administration 3
• listen actively 3
• manage staff 3
• monitor customer service 3
• represent the company 3
• review patient's medical data 3
• advocate for healthcare users' needs 2
• collect customer feedback on applications 2
• deliver outstanding service 2
• develop passenger outreach strategies 2
• develop plans related to the transfer of care 2
• develop staff 2
• disseminate general corporate information 2
• encourage social service users to preserve their independence in their daily activities 2
• ensure cross-department cooperation 2
• exert a goal-oriented leadership role towards colleagues 2
• interact with users to gather requirements 2
• liaise with logistics management teams 2
• manage a multidisciplinary team involved in patient care 2
• manage relationships with stakeholders 2
• perform escalation procedure 2
• plan the work of teams and individuals 2
• provide feedback on patient's communication style 2
• provide psychological support to patients 2
• respond to emergency calls for repairs 2
• supervise medical office support workers 2
• train staff in quality procedures 2
• transfer medical information 2
• advise on communication strategies 1
• advise on healthcare users' informed consent 1
• advise on medical records 1
• analyse call performance trends 1
• analyse library users' queries 1
• answer emergency calls 1
• apply conflict management 1
• communicate problems to senior colleagues 1
• communicate professionally with colleagues in other fields 1
• communicate with stakeholders 1
• comply with quality standards related to healthcare practice 1
• connect vehicle maintenance and operations departments 1
• contact customers 1
• coordinate engineering teams 1
• coordinate membership work 1
• coordinate rail services 1
• coordinate transport staff training 1
• create a work atmosphere of continuous improvement 1
• create solutions to problems 1
• develop employee retention programs 1
• develop strategy to solve problems 1
• disseminate messages to people 1
• document your own practice 1
• enable access to services 1
• encourage teams for continuous improvement 1
• engage with rail stakeholders 1
• ensure contract termination and follow-up 1
• ensure information privacy 1
• establish daily priorities 1
• follow up complaint reports 1
• guarantee customer satisfaction 1
• guide staff 1
• handle customer complaints 1
• handle helpdesk problems 1
• handle personal identifiable information 1
• identify accounting errors 1
• identify training needs 1
• implement operational business plans 1
• implement strategic management 1
• improve customer interaction 1
• integrate headquarter's guidelines into local operations 1
• integrate strategic foundation in daily performance 1
• keep records of customer interaction 1
• lead managers of company departments 1
• maintain privacy of service users 1
• maintain records of work with service users 1
• maintain relationship with customers 1
• maintain telephony system 1
• manage administrative systems 1
• manage claims process 1
• manage computer-based transport operation control systems 1
• manage corrective actions 1
• manage documentation of prior learning assessments  1
• manage flight data communications programme 1
• manage human resources 1
• manage project information 1
• manage schedule of tasks 1
• manage time 1
• manage workflow processes 1
• monitor contractor performance 1
• monitor daily work 1
• monitor patients' medication 1
• negotiate with employment agencies 1
• negotiate with key stakeholders in the automotive retail sector 1
• obtain healthcare user's medical status information 1
• own management skills 1
• perform failure analysis of production process 1
• perform office routine activities 1
• plan teamwork 1
• process order forms with customer's information 1
• programme work according to incoming orders 1
• promote service users' rights 1
• provide customer follow-up services 1
• provide learning support in healthcare 1
• refer service users to community resources 1
• replicate customer software issues 1
• report to the team leader 1
• run errands on behalf of customers 1
• secure sensitive customer's information 1
• set up effective working relationships with other sports players 1
• supervise daily information operations 1
• support distressed emergency callers 1
• support patients to understand their conditions 1
• support service users to use technological aids 1
• teach communication methods 1
• translate strategy into operation 1
• work in teams 1
• work independently 1

Country

• India (4)
• Philippines (14)
• United States (18)

State or region

• Arizona (1)
• Calabarzon (2)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (2)
• Haryana (1)
• Massachusetts (5)
• Metro Manila (8)
• Minnesota (3)
• Nevada (1)
• New York (1)
• Telangana (2)
• Texas (4)
• Uttar Pradesh (1)
• Washington (1)

City

• Beverly (3)
• Boston (1)
• Cebu City (2)
• City of Muntinglupa (2)
• City of Taguig (1)
• Dallas (2)
• Davao City (2)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (2)
• Grand Junction (1)
• Gurgaon (1)
• Hyderabad (2)
• Lake Success (1)
• Las Vegas (1)
• Makati City (5)
• Minnetonka (1)
• Noida (1)
• Phoenix (1)
• Torrance (1)
• Watertown (1)

Divisions

• (36)

City

• Beverly (3)
• Boston (1)
• Cebu City (2)
• Dallas (2)
• Davao City (2)
• Eden Prairie (2)
• Everett (1)
• Fort Worth (2)
• Grand Junction (1)
• Gurgaon (1)
• Hyderabad (2)
• Lake Success (1)
• Las Vegas (1)
• Makati (5)
• Minnetonka (1)
• Muntinlupa (2)
• Noida (1)
• Phoenix (1)
• Quezon City (2)
• Taguig City (1)
• Torrance (1)
• Watertown (1)

Country1

• India (4)
• Philippines (14)
• United States (18)

State

• Arizona (1)
• California (1)
• Central Visayas (2)
• Colorado (1)
• Davao (Region Xi) (2)
• Haryana (1)
• Massachusetts (5)
• Minnesota (3)
• National Capital Region (10)
• Nevada (1)
• New York (1)
• Telangana (2)
• Texas (4)
• Uttar Pradesh (1)
• Washington (1)

ExternalIdNew

• 1058599 (1)
• 1060170 (1)
• 1060306 (1)
• 1060308 (1)
• 2326189 (1)
• 2338629 (1)
• 2340335 (1)
• 2340336 (1)
• 2341398 (1)
• 2342469 (1)
• 2348475 (1)
• 2349709 (1)
• 2351416 (1)
• 2351422 (1)
• 2351424 (1)
• 2351564 (1)
• 2352119 (1)
• 2352487 (1)
• 2352963 (1)
• 2352990 (1)
• 2353644 (1)
• 2353645 (1)
• 2354527 (1)
• 2354716 (1)
• 2355386 (1)
• 2355699 (1)
• 2356743 (1)
• 2356768 (1)
• 2356939 (1)
• 2357884 (1)
• 2358212 (1)
• 2358213 (1)
• 2358214 (1)
• 2358215 (1)
• 2358217 (1)
• 2358218 (1)

AmProjectCode

• M&A - Atrius Health (4)

Grade

• 21 (1)
• 22 (28)
• 23 (4)
• 25 (2)
• 30 (1)

Schedule

• Full-time (35)
• Part-time (1)

Segment

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (6)
• OI Optum Financial (2)
• Optum Care Delivery (6)
• Optum Global Advantage (18)
• UHC Benefit Ops - Consumer Ops (1)

JobFunction

• Correspondence (1)
• Phone Support (35)

Vanity

• #rpo (15)
• Aide (26)
• Analytics (1)
• Atrius Health (5)
• Clinical (9)
• Contract (21)
• director (3)
• EMR (5)
• lead (9)
• pharma (26)
• Primary care physician (5)
• relations (20)
• Supervisor (10)

Division

• Behavioral Clinical Ops (2)
• C&S Colorado (1)
• Consumer Resolution Center (1)
• ECS Admin (1)
• OF Support Services (2)
• OG Adv Human Capital (17)
• OG Adv Optum Financial Servs (1)
• Optum MA (5)
• Optum Tri-State NY (1)
• Prov Serv & Patient Scheduling (3)
• UHO USHEALTH (2)

Company

• Optum (32)
• UHC (4)

Business

• Optum (32)
• UHC (4)

Entity

• Atrius Health (5)

Job Level

• Individual Contributor (18)

Grade Level

• 21 (1)
• 22 (28)
• 23 (4)
• 25 (2)
• 30 (1)

Referral Eligibility

• No (5)
• Yes (31)

BusinessSegment

• C&S Central Region (1)
• Call Advocacy & Scheduling Ops (3)
• Care & Disease Management Ops (2)
• Care Delivery - Region 5 (1)
• Care Delivery - Region 6 (5)
• Consumer Resolution Center (1)
• E&I UnitedHealthOne (2)
• ECS ADMIN & STRAT (1)
• OG Adv Bus Capability Grp 1 (1)
• OG Adv Human Capital (17)
• Optum Financial (2)

FullAddress

• 1 Optum Circle, Eden Prairie, United States 55344 (2)
• 147 Milk St, Boston, United States 2109 (1)
• 19191 S Vermont Ave, Fl 2 3 5 And 7, Torrance, United States 90502 (1)
• 2720 N TENAYA WAY, Las Vegas, United States 89128 (1)
• 2775 Crossroads Blvd, Weber Building Hq, Grand Junction, United States 81506 (1)
• 300 Burnett St, Ste 200, Fort Worth, United States 76102 (2)
• 3901 Hoyt Ave, Everett, United States 98201 (1)
• 485 Arsenal St, Watertown, United States 2472 (1)
• 77 Herrick St, Unit 101, Beverly, United States 1915 (3)
• 9700 Health Care Ln, Minnetonka, United States 55343 (1)
• Ayala Avenue, FL 18-21, Makati, Philippines 01200 (5)
• BLDG N-UP AYALALAND TECHNOHUB, BARANGAY UP CAMPUS , , COMMONWEALTH AVE-DILIMAN , Quezon City, Philippines (2)
• Dallas, United States (2)
• FLOORS 11 - 12 - AND - 14, FILINVEST CYBERZONE TOWER 1, , SALINAS DRIVES, Cebu City, Philippines (2)
• Gurgaon, India (1)
• Hyderabad, India (2)
• Lake Success, United States (1)
• Noida, India (1)
• Phoenix, United States (1)
• SCIENCE HUB TOWER #3, MCKINLEY HILL CYBERPARK, Taguig City, Philippines 1634 (1)
• The Uprise Building-C, Felcris Centrale, Quimpo Boulevard BRGY 40-D, Davao City, Philippines 8000 (2)
• VECTOR THREE BLDG NORTHGATE, CYBERZONE FILINVEST CITY, Alabang, Philippines 1781 (2)

JobCode

• CUS001 (1)
• CUS002 (27)
• CUS003 (4)
• CUS005 (2)
• CUS008 (1)
• CUS021 (1)

Work setting

• Core On-Site (21)
• Hybrid (3)
• Remote (12)

Brand

• Community & State (1)
• Employer & Individual (2)
• OH Risk Ops & Ent Clin Srvcs (6)
• OI Optum Financial (2)
• Optum Care Delivery (6)
• Optum Global Advantage (18)
• UHC Benefit Ops - Consumer Ops (1)