Director of Patient Access

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Positions in this function include those responsible for management and administration of multiple functions, or management of general business operations. May manage the P&L of a business or part of a business unit. Manage daily operations of multiple levels of staff and multiple functions/departments across one or more business units. May include day to day site operations, management leadership internal and external to organization, accountable for financial and non-financial results (budgets and actuals). Project management and implementation, staff management.

• Manages and is accountable for professional employees and/or supervisors.
• Impact of work is most often at the local level

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 7+ years of progressive healthcare revenue cycle or Patient Access experience
• 5+ years of leadership experience overseeing managers, supervisors, and large frontline teams
• Experience managing Patient Access operations across multiple service lines, including Emergency Department (ED), OB ED/Labor & Delivery, Pre-Service, Main Registration, Outpatient Services, Imaging, Behavioral Health/Psychiatric services, and Inpatient Registration
• Experience in an acute care hospital environment

Preferred Qualifications: 

• CHAA (Certified Healthcare Access Associate)
• CHAM (Certified Healthcare Access Manager)
• CRCR (Certified Revenue Cycle Representative)
• Lean Six Sigma certification
• Multi-site or large health system experience 

Knowledge & Skills

• Advanced knowledge of Patient Access operations, including registration, insurance verification, authorization, financial counseling, point-of-service collections, EMTALA compliance, and customer service
• Solid understanding of revenue cycle performance metrics, including productivity, quality, cash collections, denial prevention, and regulatory compliance
• Demonstrated ability to lead operational improvement initiatives and achieve client and organizational performance goals
• Experience managing budgets, staffing models, workforce planning, and employee engagement initiatives
• Solid analytical, problem-solving, and decision-making skills
• Proven ability to build collaborative relationships with hospital executives, nursing leadership, physicians, ancillary departments, and revenue cycle stakeholders
• Excellent communication, coaching, and staff development skills

Leadership Competencies

• Strategic planning and execution
• Performance management and accountability
• Change management and process improvement
• Client relationship management
• Employee development and succession planning
• Ability to effectively lead large, diverse teams in a 24/7 healthcare environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. 

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.