Epic Application Trainer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Trainer is responsible for the development, delivery, and maintenance of Epic training programs focused on Cadence, Prelude, and Ambulatory workflows. This role supports new employee onboarding, ongoing education, workflow optimization, and operational readiness across ambulatory clinics. The Epic Trainer works closely with Clinic Operations, the Epic Application Team, Clinical Solutions & Support (CSS), and leadership teams to ensure users are proficient in Epic workflows and organizational standards.

In addition to training responsibilities, the Epic Trainer provides frontline support for clinical and operational staff, assists with ServiceNow ticket management, maintains Learning Home content, and supports clinics during go-lives, new implementations, upgrades, and workflow changes.

If you reside in Redlands, CA, you will enjoy the flexibility of an office-based role as you take on some tough challenges. 

Primary Responsibilities:

• Training and Education- Design, develop, and deliver Epic Cadence, Prelude, and Ambulatory training programs for new and existing employees. Facilitate instructor-led, virtual, and individualized training sessions to promote user proficiency, workflow adoption, and compliance with organizational standards. Assess learning effectiveness and provide coaching, remediation, and ongoing educational support
• Training Content Development and Maintenance - Develop, maintain, and continuously improve training curricula, workflow guides, tip sheets, job aids, knowledge articles, and other educational resources. Ensure all training materials accurately reflect current Epic functionality, operational workflows, and organizational policies
• Operational and Clinic Support - Provide on-site support to ambulatory clinics to assist with workflow optimization, end-user education, and issue resolution. Support clinic operations during Epic upgrades, go-lives, acquisitions, and other organizational initiatives while promoting standardized workflows and best practices
• Collaboration and Workflow Optimization- Partner with Clinic Operations, Clinical Solutions and Support (CSS), Epic Application Teams, Revenue Operations, and organizational leaders to support workflow improvement initiatives. Participate in workgroups, testing activities, change management efforts, and operational projects to improve system utilization and user experience
• Ticket Management, Documentation, and Knowledge Management - 
  Manage, investigate, troubleshoot, and resolve application support tickets related to Epic workflows, training, and end-user support requests. Escalate complex issues to the appropriate Epic Application Team, document resolutions, and provide timely communication and follow-up to customers. Maintain training repositories, knowledge management resources, operational documentation, FAQs, workflow standards, and educational materials to support consistent practices, knowledge sharing, workflow adoption, and long-term user success across the organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma 
• 1+ years of Epic training, clinical operations, ambulatory workflow, or healthcare information systems experience
• 1+ years of experience delivering classroom, virtual, and one-on-one training

Preferred Qualifications:

• Epic Trainer Credentialed Trainer (CT) in Cadence & Prelude or Epic Ambulatory preferred
• Experience supporting physician practices, ambulatory clinics, or healthcare operations preferred
• Prior exposure to or familiarity with Epic systems or other Electronic Health Record (EHR/EMR) platforms
• Experience working within a healthcare clinic, medical office, or hospital operations environment (e.g., as a medical assistant, clinic coordinator, or scheduler)
• Passion for learning complex software applications and a strong customer-service mindset when helping clinical users
• Strong organizational, verbal, and written communication skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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