Software Engineering Lead

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules
• Build and maintain workflows, Flow Designer solutions, business rules, client scripts, UI policies, and catalog items
• Develop custom applications using App Engine Studio and ServiceNow Studio
• Implement and support ITSM processes including Incident, Problem, Change, Request, Knowledge, and CMDB
• Design and develop integrations with enterprise applications using REST, SOAP, MID Server, Integration Hub, and APIs
• Develop Service Catalogs, Record Producers, Workflows, and Automated Approvals
• Create dashboards, reports, performance analytics, and operational monitoring solutions
• Collaborate with architects, product owners, and business stakeholders to gather requirements and translate them into technical solutions
• Perform platform upgrades, patches, and technical debt remediation activities
• Lead troubleshooting efforts and provide root cause analysis for production issues
• Ensure adherence to ServiceNow development best practices, coding standards, governance, and security guidelines
• Mentor junior developers and participate in architecture reviews and design discussions
• Support Agile delivery processes, sprint planning, and technical estimations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• 7+ years of IT experience with at least 5+ years focused on ServiceNow development
• Solid hands-on experience in:
  • ITSM
  • CMDB
  • Service Catalog
  • Flow Designer
  • Integration Hub
  • Discovery
  • Performance Analytics
• Experience with REST/SOAP integrations
• Solid JavaScript, Glide APIs, Script Includes, Business Rules, and Client Scripts knowledge
• Working knowledge of Agile/Scrum methodologies
• Proven solid analytical, problem-solving, and communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.