Site Reliability Engineer (SRE)

Our Company

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

We are looking for a highly skilled Site Reliability Engineer (SRE) with strong expertise in DevOps, Observability, Infrastructure as Code (IaC), Cloud Engineering, and Platform Reliability. This role requires deep hands-on experience in building resilient, scalable, and highly available cloud-native platforms while driving automation, monitoring, security, and operational excellence across enterprise applications.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Build, operate, and support IaaS and PaaS infrastructure in Azure and AWS
• Partner with development teams to help define, track, and report on SLIs, SLOs, and SLAs
• Contribute to the development and support of platform services, including provisioning, configuration, deployment, and day-to-day operations
• Implement and support cloud-native deployments on Azure, including AKS (Azure Kubernetes Service), Azure Container Registry (ACR), Application Gateway, Azure Front Door (AFD), Traffic Manager (ATM), and Key Vault
• Integrate applications and platforms with centralized logging, monitoring, metrics, and incident management systems
• Configure and maintain observability tools (dashboards, APMs, alerts) to help engineering teams safely operate applications in production
• Design, develop, and deploy AI-powered solutions and automation to address complex reliability challenges with emphasis on responsible technology use
• Leverage enterprise-approved AI tools to streamline operational workflows, automate tasks, and drive continuous improvement
• Evaluate emerging technology trends to inform solution design, platform resilience, and strategic innovation
• Participate in an on-call rotation to support software and cloud infrastructure, following documented runbooks and escalation paths
• Support root cause analysis efforts and assist with remediation by implementing automation, monitoring improvements, and reliability fixes
• Maintain and enhance operational tooling, scripts, and frameworks used for platform and service support
• Partner closely with development, cloud, security, and networking teams to troubleshoot performance bottlenecks, infrastructure incidents, network routing issues, ingress/egress connectivity problems, and firewall/WAF/Application Gateway issues
• Configure and tune alerts related to performance, availability, cost, security, and compliance signals
• Follow and help improve operational processes, contributing automation to reduce manual and repetitive support activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 3+ years of hands-on experience supporting Kubernetes (managed or bare metal) clusters in production environments
• 3+ years of experience with monitoring and observability tools (e.g., Azure Monitor, Splunk, Dynatrace, Grafana, Prometheus)
• 3+ years of experience with Microsoft Azure, including AKS, ACR, Virtual Networks (VNets), Subnets, NSGs, Load Balancers, Private Endpoints, Application Gateway, Azure Front Door, and Traffic Manager
• 3+ years of ability to participate in a 24/7 on-call rotation following documented procedures and escalation paths 
• 2+ years of experience in scripting or programming languages such as Python, Go, PowerShell, or Bash for automation

Preferred Qualifications:

• 4+ years of experience working in a Site Reliability Engineering, Cloud Engineering, or DevOps role
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, or CloudFormation 
• Experience with Azure Key Vault, Certificate Management, Secrets Rotation, Managed Identities, RBAC, and OAuth2/JWT Authentication
• Experience supporting infrastructure and applications in production cloud environments
• Experience interacting with or supporting systems that expose RESTful APIs
• Working knowledge of networking fundamentals and common internet protocols
• Understanding of identity and access management (IAM) concepts and best practices
• Basic understanding of security concepts including encryption, PKI, and common application security risks (e.g., OWASP)
• Familiarity with Kubernetes deployment and GitOps tools such as Helm
• Familiarity with IDEs and source control tools such as Visual Studio Code, GitHub, GitLab 
• Experience building or integrating automated remediation workflows, intelligent incident response tooling, or machine learning infrastructure
• Microsoft Certified: Azure DevOps Engineer Expert or Azure Solutions Architect Expert
• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN