Clinical Administrative Coordinator - Overland Park, KS

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinators (CAC) provide administrative support to Health Services teams through a variety of tasks designed to help teams promote the independence and well-being of Members while meeting State contract requirements.  CACs follow identified processes, meet expected deadlines and deliver exceptional customer service. Hours are Monday - Friday 8am - 5pm.   

Location: Remote in the state of Kansas or Missouri - most live within 50 miles of the Overland Park, KS Office.

If you reside within 50 miles of Overland Park, KS, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Sending correspondence to Members and providers such as service plans and letters
• Entering requests for home and community based service authorizations identified in the Member service plan
• Updating Member information in the Health Plan's care management system, such as eligibility and program lines
• Completing administrative tasks for identified HCBS Waiver Programs.
• Research Member information in multiple systems including the care management system, the State eligibility system, and authorization and billing systems.Sending requests to update information as needed
• Consistently follow defined processes, meet identified timelines and meet established productivity expectations
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 
• 2+ years of Clerical or Administrative work experience 
• 2+ years of experience using the telephone and computer as primary instruments to perform job duties 
• Intermediate level of proficiency with Microsoft Office applications (SharePoint, Excel, Word, Teams and Outlook) 
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) 
• Reside in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided) 

Preferred Qualifications:

• Medicare and/or Medicaid experience  
• 1+ years of customer service experience
• 1+ year of experience with prior authorizations and CPT codes
• Organization and critical thinking skills 
• Strong written and verbal communication skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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