Capability Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Conduct Process walkthroughs with Business SMEs, understand process nuances
• Document Business requirement (BRD) for Automation opportunities
• Create Process flows (E2E Process mapping)
• Create CBA for assigned projects
• Create Features and User Stories in Rally
• Clearly communicate the business requirements to Technology Team and collaborate with them to ensure timely completion of all pertinent tasks as per product deployment timelines
• To lead End to end Business UAT
• To perform volumetric analysis (Research, analyze, and evaluate Appeals data to identify patterns and prioritize the opportunities)
• Effectively lead calls with all applicable stakeholders across Business, Tech, Scrum teams
• Participate in PI planning as requested
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Success Criteria:

• Candidate must be detail oriented, as this role would require special focus on understanding Business Process nuances and accordingly create Business requirement document for automation opportunities
• Must have ability to lead calls with Senior Business Leaders
• Ability to manage time efficiently and prioritize effectively to adhere to deadlines
• Ability to multitask in a dynamic setting, flexible to changes, and maintain focus under pressure
• Must be pro-active and have good problem-solving skills
• Ability to work both independently and within team setting
• Ability to follow-through, be resourceful and self-driven
• Passionate to learn new things, with minimal disruption to existing responsibilities

Required Qualifications:

• Candidate should be a graduate
• Black Belt certified, with hands on experience of leading business critical projects involving AI/ML & RPA capabilities
• 9+ years of total work experience
• 4+ years of Project management experience
• Working knowledge of Rally application
• Vast knowledge of UHC Claims and Appeals
• Proficiency with MS Excel, MS Visio/Draw.io, PowerPoint
• Proven ability to communicate ideas clearly and concisely to leadership
• Proven excellent communication, Time & project management, problem solving, organizational, and analytical skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.