Capability Analyst Printing and Project Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Implementation Business Analysts is a print production expert responsible for the successful setup, integration, and ongoing management of a print solution utilizing enterprise approved vendors. Responsibilities include vendor to vendor migrations, implementations, and decommissions. The Implementation Business Analyst will be responsible for managing and analyzing print programs, ensuring accurate documentation, and facilitating timely and accurate implementations. This role requires a detail-oriented individual with experience in cross-application requirements gathering and documentation.

Primary Responsibilities:

• Print Program Management: Divide and manage print trails into two categories: print-ready and composed trails. Take ownership of assigned print trails and ensure thorough understanding and documentation
• Requirements Gathering: Conduct interviews with business leads, gather sample files, and document requirements for assigned print trails
• Testing: Transition from requirements gathering to QA and testing, leveraging familiarity with the print trails to ensure accurate and efficient testing processes
• Business Support: Provide ongoing support to business partners, ensuring clear communication and understanding of print trail requirements and processes
• Documentation: Maintain detailed documentation of print trails, including paper sizes, stock envelopes, duplex settings, and other print specifications
• Vendor Management: Collaborate with vendor management to understand and document contracts, facilities, and print specifications
• Team Collaboration: Work closely with internal teams and vendor partners to ensure seamless integration and transition of print trails
• Quality: Receive, review, and approve printer proofs (in conjunction with and / or on behalf of the business owner). Attend press checks to provide on-site direction regarding color corrections as necessary
• Other: Support the overall business goals by performing additional duties as assigned or requested
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Experience in print management or related field
• Familiarity with print specifications and vendor management
• Proficiency in Microsoft Excel and Word
• Proven solid organizational and detail-oriented skills
• Proven ability to read and document cross-application requirements
• Proven ability to translate business needs into written requirements
• Proven excellent communication and collaboration skills
• Proven ability to manage and prioritize multiple projects simultaneously and manage competing priorities
• Proven to be a self - starter with excellent communication, organizational, process planning, decision making and implementation skills
• Proven to possess a very high level of attention to detail

Preferred Qualifications:

• Experience with E2E communication delivery workflow including multi-channel workflows as supported by Adobe campaign manager
• Project management experience
• Knowledge of Smart Sheet, Rally
• Knowledge of vendor systems i.e. DCS, SmartView, Doc one systems

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.