Associate Instructional Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

The Associate Instructional Designer supports the analysis, design, development, maintenance, and evaluation of learning and performance-support solutions. The role collaborates with subject matter experts, trainers, operations teams, and business stakeholders to translate process information into clear, accurate, and learner-focused content. Deliverables focus on Documentation  (SOPs. Job Aid, Process Articles) and also include instructor-led training materials, eLearning content, communication materials, and other learning resources. The role also supports content reviews, stakeholder approvals, publishing, version control, and ongoing improvements based on business and learner feedback.

Primary Responsibilities:

• Develop clear, accurate, and learner-focused performance-support materials to document all detailed process workflows, procedures & guidelines
• Create scripts, facilitator guides, learner guides, presentations, assessments, case studies, job aids, quick-reference guides, and audio or video content
• Apply adult-learning principles, instructional design methods, accessibility guidelines, organizational style guides, and branding standards
• Review, edit, and repurpose existing content to meet changing business, process, or audience needs
• Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
• Coordinate review cycles and obtain documented approval from subject matter experts and stakeholders before publication
• Incorporate feedback while maintaining content accuracy, consistency, readability, and usability
• Publish, test, and maintain content in approved learning management systems, content management systems, SharePoint sites, or knowledge repositories
• Manage multiple assignments and deadlines while communicating risks, dependencies, and status updates
• Partner with trainers and business teams to assess content effectiveness and identify opportunities for improvement
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 2+ years of experience developing training, process documentation, knowledge content, or performance-support materials
• Experience developing instructor-led, virtual, digital, or computer-based learning content using a variety of learning theories, ADDIE, EnABLE
• Experience working with learning management systems or content management systems
• Working knowledge of Microsoft Word, PowerPoint, Excel, and SharePoint, Articulate 360, including Storyline or Rise, Camtasia or similar video-editing software, Snagit, Basic HTML
• Proven solid written and verbal communication skills, including proofreading, editing, and presentation skills

Preferred Qualifications:

• Bachelor's degree in instructional design, education, communications, English, technical writing, learning and development, or a related field, is preferred
• Experience supporting healthcare, revenue cycle management, operations, or other regulated business environments
• Experience in applying organizational style guides, accessibility standards, and content-governance practices
• Proven solid attention to detail and demonstrated ability to identify inconsistencies, gaps, and inaccuracies in source content
• Proven ability to work independently while contributing effectively within a collaborative team environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 

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