Sr Product Manager, Member Payments - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is responsible for leading the digital product strategy and member experience for healthcare payments across web, mobile, AI-assisted channels and emerging digital platforms. The Senior Product Manager owns member-facing experiences for the Member Claims Payments capability. 

The role partners closely with design, research, analytics, engineering, business, operations and payment platform teams to translate complex payment processes into simple, intuitive and trusted consumer experiences that improve engagement, digital adoption and customer satisfaction. While this role is not accountable for backend payment processing, orchestration or provider payment operations, an understanding of payment mechanics and lifecycle events is important to making informed product decisions and accurately representing payment activity to members.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Own the digital member experience strategy and roadmap for healthcare payment products across web, mobile and AI-assisted experiences

• Define customer journeys, experience requirements and product priorities that make healthcare payments easier to understand, complete and manage

• Lead product discovery through customer research, journey mapping, analytics, experimentation and usability testing

• Partner with design, research and analytics teams to identify member pain points and improve usability, trust, payment completion and digital adoption

• Translate customer needs and business objectives into clear product requirements, user stories, acceptance criteria and prioritized backlogs

• Drive member-facing capabilities including checkout, payment method management, wallet experiences, payment status visibility, communications and notifications

• Partner with payment platform teams to ensure digital experiences accurately reflect eligibility, payment status, refunds and other payment lifecycle events

• Define product outcomes and success measures, then use customer behavior, feedback and performance data to guide continuous improvement

• Collaborate with AI and digital assistant teams to expand self-service capabilities and reduce avoidable member effort and support contacts

• Coordinate across multiple product teams and shared platforms to deliver consistent payment experiences while preserving the needs of distinct member populations

• Communicate roadmap priorities, customer insights, tradeoffs, risks and recommendations to leaders and cross-functional stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of product management experience
• 3+ years building or managing customer-facing web, mobile or digital self-service experiences
• 3+ years of experience defining digital product strategies, roadmaps, business outcomes and success measures
• 3+ years of experience translating customer needs into product requirements, user stories, acceptance criteria and roadmap priorities
• 3+ years of experience partnering with user experience design, research, analytics and technology teams to deliver digital products
• 3+ years of experience using customer insights, behavioral analytics and experimentation to drive product decisions
• 3+ years of experience leading complex cross-functional initiatives involving business, technology and operational stakeholders
• 3+ years of experience presenting product strategy, customer insights, tradeoffs and recommendations to leadership
• Understanding of digital payments, e-commerce, financial transactions or healthcare payments
  

Preferred Qualifications:

• Experience in healthcare, healthcare payments, financial services, financial technology or another highly regulated industry
• Experience with digital checkout, digital wallets, payment method management or payment status experiences
• Experience building conversational AI, chat, voice or other digital self-service experiences
• Experience designing customer communications, notifications and engagement experiences
• Experience with customer journey mapping, human-centered design or service design methods
• Experience supporting mobile app experiences and cross-channel customer journeys
• Experience coordinating delivery across multiple product teams or shared enterprise platforms
• Experience mentoring product managers or leading large cross-functional initiatives
• Familiarity with Agile or iterative product development practices
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.