Sr Business Process Analyst - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is responsible for providing test support for the UHC driven pharmacy initiatives. Assist in developing test plans, test cases, test execution, documenting test results, defect management, data set up etc. to support User Acceptance and End-to-End testing using applicable tools for medium to large projects. Individual in this function is also responsible for end-to-end business process activities - creating, controlling, and improving business processes. Leads process design and project implementation teams in process improvement activities. Identify process improvement opportunities and develop solutions using principles of process excellence and related tools. Your work may involve flexing into other supporting roles during Peak Season to assist other functional areas within Test Operations, typically occurring between November through January each year.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Positions in this function plan, conduct, manage, and report all aspects of assigned project work

• Demonstrate a functional understanding of the end-to-end pharmacy operating model
• Business test analyst leading the planning, configuration, and execution of User Acceptance Testing and End-to-End testing
• Provide timely written and/or verbal communications to critical stakeholders and management regarding key deliverables
• Create business requirements and process documentation as/when needed
• Project management skills - able to function effectively in a multi-project environment with changing priorities
• Aid in flex assignments and other duties as assigned by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 3+ years business testing experience involving:
  • User Acceptance and End-to-End testing
  • RxCLAIM experience - claims processing knowledge, including researching & troubleshooting issues/claim rejects
  • Data creation, collection, and analysis
  • Test planning, coordination of documentation of test scenarios with SMEs and test execution
  • Ensure test cases trace back to requirements (RTM)
  • Defect management and resolution
  • Conducting written and verbal communications, including follow up on action items and/or issues
  • Proficient using basic MS-Office tools, including Word, Excel, Outlook, Access, and PowerPoint
  • Proficient using project-specific tools such as MS Teams, Visio, and SharePoint
  • Proven solid communication skills (verbal and written), including experience communicating with business stakeholders, PM, IT teams
  • Proven ability to effectively organize and prioritize work schedule and tasks
  • Proven ability to work independently
  • Proven excellent interpersonal skills
  • Proven effective decision-making skills

Preferred Qualifications:

• Experience working with various functional teams such as Eligibility Ops, Cirrus, Finance, UDW, IHR, Accumulator Ops
• Proven ability to analyze and query data from RXCLAIM AS400

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.