Data Analyst I - UHC COVE Provider Experience

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

We're seeking a data-driven, detail-oriented analyst to join our team and help elevate the provider experience with UnitedHealthcare through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action.

COVE (Connected Operations Vitals & Experience) is UnitedHealthcare's on-site command center, where teams monitor member and provider experiences, investigate emerging issues, and work across the organization to drive improvements. Based in Minnetonka, MN, this role focuses on provider experience, combining operational data and provider feedback to identify patterns, develop evidence-backed insights, and help resolve issues affecting providers. In this role, you'll support daily monitoring and investigations while developing your skills in analysis, case documentation, and communicating findings.

***This is an office position located in Minnetonka, MN***

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Analyze operational data, including provider feedback, contact patterns, claims metrics, authorization data, and performance indicators to identify opportunities for process improvement, cost optimization, and experience enhancement
• Investigate emerging patterns, validate findings, and develop clear case writeups with supporting evidence and recommended next steps
• Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across provider contact and operational journeys
• Collaborate with teams across Provider Services, Claims, Clinical Operations, Network, Product, and other functions to drive improvements and resolve experience issues
• Support intake and discovery for ad hoc analysis requests, help define scope, and deliver insights that inform strategic decisions
• Present findings to senior leadership through clear, compelling narratives and visualizations
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• 1+ years of experience in data analysis, business analysis, operations, or related analytical roles
• Proficiency in Excel, including pivot tables, formulas, and data manipulation
• Basic SQL proficiency or willingness to learn
• Intermediate PowerPoint skills with experience communicating recommendations
• Proven analytical and problem-solving skills with experience working with large, complex datasets
• Proven ability to manage multiple priorities and respond to real-time business needs
• Proven solid written and verbal communication skills with the ability to tailor messaging to various audiences
• Proven detail-oriented with a commitment to accuracy and quality
• Reside in Minnesota and be able to work in the Minnetonka, MN office

Preferred Qualifications:

• Experience in provider operations, claims, prior authorization, credentialing, or provider servicing- ideally within healthcare, insurance, or regulated industries
• Experience analyzing multi-channel feedback (e.g., voice, digital interactions, surveys) in an operational context
• Advanced Excel skills, including cleansing and structuring large datasets
• Familiarity with data visualization tools (e.g., Power BI or equivalent)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.