Patient Access Representative Associate

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Patient Access Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service while ensuring accurate patient registration, insurance verification, and financial counseling. You will support patient access operations by facilitating a seamless patient experience, maintaining data integrity, and assisting patients with financial and registration-related processes.

As part of a collaborative, patient-centered team, you will help foster a culture built on Performance, Innovation, Relationships, Inclusion, Compassion, Integrity, Excellence, and Teamwork, demonstrating these values in every patient interaction.

Location: 800 E 28^th St, Minneapolis, MN 55407

Primary Responsibilities:

• Patient Registration & Customer Service

  • Greet and assist patients, families, and visitors in a professional and compassionate manner

  • Verify demographic, insurance, and guarantor information, and document it in the electronical medical record (EMR)

  • Obtain required documentation, signatures, and consent forms

  • Assist with scheduling add-on or follow-up appointments as needed

  • Assist patients in completing forms and requests for information and route documentation to the appropriate department

  • Provide wayfinding assistance and guide patients to the appropriate appointment, clinic location, or procedure area

  • Manage inbound and outbound telephone calls, ensuring prompt, professional and courteous service

  • Collaborate effectively with peers to manage complex registration scenarios, patient concerns, and customer service situations while ensuring a positive patient experience

• Insurance Verification & Revenue Cycle Support

  • Verify insurance eligibility and benefits information

  • Collect copayments, deductibles, and other point-of-service payments

  • Educate patients regarding insurance benefits, estimated financial responsibility, financial assistance programs, and payment options

  • Screen patients for financial assistance eligibility and assist with application processes

  • Escalate complex billing or financial concerns as appropriate

• Operation Support & Team Collaboration

  • Provide technical and functional guidance to team members as appropriate

  • Maintain compliance with organizational policies, patient privacy standards, and regulatory requirements

  • Collaborate with clinical staff, providers, revenue cycle teams, and other departments to resolve registration-related issues

  • Contribute to departmental performance goals related to patient satisfaction, registration accuracy, productivity, point of service collections, and operational efficiency

  • Assist with onboarding, training, and mentoring as required by business needs

  • Perform other duties as assigned

Work Environment & Success Factors:

This role supports hospital departments, including the Emergency Department, and requires the ability to work independently in fast-paced environment where priorities can shift quickly.

• Successful candidates will demonstrate:

  • Strong attendance, reliability, and punctuality

  • Maintains composure and professionalism in high-pressure situations

  • Demonstrate our values and create a culture where our mission comes to life by fostering a positive, respectful, and collaborative work environment and maintaining a commitment to teamwork and high-quality customer service

  • The ability to work independently while demonstrating accuracy and accountability

  • Excellent critical thinking, adaptability, and organizational skills

  • The ability to assist patients who are experiencing medical emergencies, emotional distress, behavioral concerns, or challenging circumstances

  • Flexibility to adapt to changing patient volumes, departmental needs, and operational demands

  • Active participation in team huddles, department meetings, training activities, coaching sessions, and one-on-one discussions, demonstrating engagement, professionalism, and openness to feedback

  • Maintains accountability for reviewing emails, calendars, department announcements, and other designated communication channels, and acts on relevant information in a timely manner

• Completes continuing education requirements in a timely manner. This role is best suited for individuals who enjoy a fast-paced setting, can effectively manage multiple responsibilities simultaneously, and thrive in an environment where no two days are the same

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of customer service experience in a retail, office, or healthcare setting
• Intermediate level of computer skills with the ability to learn and navigate multiple software systems
• Ability to work the following, rotating biweekly schedule:
  • Week 1: Monday, Tuesday, Wednesday, Friday & Saturday from 7:00am - 3:30pm
  • Week 2: Sunday, Monday, Wednesday, Thursday & Friday from 7:00am - 3:30pm
• Must be 18 years of age OR older

Preferred Qualifications: 

• Previous Emergency Department, Urgent Care, Patient Access, Registration, Admissions, or Revenue Cycle experience
• Experience working in a high-volume customer service environment requiring rapid prioritization and multitasking
• Experience with Epic or other electronic medical record (EMR) software
• Experience managing difficult conversations or de-escalating challenging customer situations
• Knowledge of insurance verification, financial counseling, and billing processes

Physical Demands

• Frequent standing, walking, bending, reaching, twisting, and movement throughout the workday
• Ability to push and maneuver a workstation on wheels through patient care and registration areas
• Ability to alternate between sitting and standing for extended periods based on operational needs
• Ability to lift weight up to 10 lbs. occasionally and up to 5 lbs. frequently

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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