Care Coordinator - Special Needs Basic Care (SNBC) - Twin Cities MN

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As an SNBC Care Coordinator, you will make outbound calls and respond to a telephonic member queue and crisis calls. This position combines working remotely at home (~85%) with in-person meetings with members (~15%) and occasional on-site meetings at the corporate headquarters. Residency in or near the Twin Cities, MN metro is required. 

The schedule is Monday through Friday, 8:00am - 5:00pm CST.

Why Optum Behavioral Care

At Optum Behavioral Care, we prioritize clinician well‑being, career growth, and innovation in care delivery. We offer a comprehensive benefits and rewards package that may include:

• Competitive salary
• Generous paid time off
• Medical, dental, vision, and behavioral health benefits
• 401(k) with company match
• Family support and wellness resources

• Tuition reimbursement and dedicated learning time

• Career development opportunities across a fast‑growing organization

Primary Responsibilities:

• Provide telephonic care coordination to MN Medicaid members with a mental health disability
• Complete annual face-to-face meeting for qualified members
• Manage gaps in care for members in both their mental health and medical needs (i.e., readmissions to higher levels of care, annual exams/services, etc.)
• Manage member transitions to and from acute care settings (admissions/discharges)
• Complete annual Health Risk Assessments and Care Plans for members
• Coordinate and collaborate care with providers, facilities, and supports
• Make clinically appropriate referrals for members
• Coordinate and authorize medically appropriate services for members
• Answer calls on the Special Needs Basic Care (SNBC) member queue and on the crisis line
• Schedule and facilitate care conferences with members' providers
• Work with internal clinical teams to manage members' needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's or Doctoral Degree in Psychology, Social Work, Counseling, or related field
• Active, unrestricted, independent license in Minnesota: LP, LPCC, LICSW, LMFT
• 2+ years of clinical experience in a behavioral health setting
• Proven ability to work in multiple computer and web-based applications simultaneously
• Valid driver's license and access to reliable transportation that will allow you to travel within the Metro for annual member visits (up to 15%) and occasional in-office meetings
• Live in or near the Twin Cities, MN
• Dedicated, distraction-free workspace and high-speed internet at home

Preferred Qualifications:

• Case Management experience
• Experience managing a caseload 
• Experience working with Adults with Severe and Persistent Mental Illness (SPMI)
• Experience with Substance Use Disorders (SUD)
• Experience working on a phone queue or crisis line
• Experience working in a strength-based recovery model
• Experience using motivational interviewing
• Experience making home visits
• Proven organizational skills
• Proven ability to work independently