I O Engineering Manager (People Leadership)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Workplace Services Desktop Engineer is a technical leader responsible for architecting, engineering, and sustaining end user computing platforms that enable a secure, efficient, and modern digital workplace. This role focuses on system reliability, endpoint security, automation, and operational excellence across devices, operating systems, and collaboration technologies.

As a senior-level engineer, this position acts as a top-tier escalation point and subject matter expert, partnering closely with Security, Infrastructure, Networking, and Operations teams. The role also plays a key part in guiding offshore/onshore delivery models and influencing technology strategy and standards.

Positions in this function design, engineer, and manage the organization's infrastructure and operational platforms. From a cloud services model, this includes services commonly thought of as IaaS and PaaS and their underlying foundational components. Additionally, this function also has responsibility for traditional enterprise infrastructure and operational platforms such as email, file transfer, and collaboration technologies, among others. This role must understand functional and non-functional requirements to ensure they can be achieved through system design and engineering to meet the needs of the customers. Work closely with business and technology stakeholders to develop roadmaps for their respective technology portfolios, resolve cross-system and domain dependencies, ensure effective integration among the services offered to the end customer, and efficient usage of infrastructure and operational platforms. Monitor technological advancements and industry trends to influence company standards and ensure that solutions are continuously improved and maintained through product management practices, including recommendations to invest in a solution or retirement of redundant or out-of-date systems. Understand the interactions between systems, the applications and services hosted, and evaluate the impact of changes and additions. Perform analysis on existing systems to ensure performance and reliability, enhance scalability, meet security requirements, and interoperable and maintainable technology portfolio.

Primary Responsibilities:

• Technical Leadership & Collaboration
  • Serve as a senior escalation point for complex endpoint and desktop engineering issues
  • Apply systems thinking, detailed diagnostics, and root cause analysis to resolve high-impact problems
  • Collaborate closely with Infrastructure, Network, Security, and Service Desk teams to ensure cohesive service delivery
  • Participate in change, release, and incident review processes to maintain platform stability
  • Influence and contribute to the endpoint technology roadmap and platform strategy
  • Mentor junior engineers and operational teams to elevate skillsets and delivery quality
• Documentation & Knowledge Management
  • Create and maintain SOPs, runbooks, engineering standards, and architectural documentation
  • Ensure operational documentation is accurate, scalable, and optimized for offshore teams
  • Support knowledge transfer initiatives across onshore/offshore delivery resources
• Endpoint Platform Engineering
  • Design, standardize, and maintain enterprise endpoint platforms including Windows and mobile devices
  • Manage OS deployment, provisioning, and enrollment workflows for modern workplace environments
  • Lead Windows OS lifecycle activities, including feature updates, version migrations, and major upgrades (e.g., Windows 11)
  • Maintain hardware standards including BIOS, firmware, and driver management
  • Ensure endpoint performance, reliability, and user experience at enterprise scale
• Security, Compliance & Vulnerability Management
  • Collaborate with Patch Management and InfoSec teams to remediate endpoint vulnerabilities
  • Implement and manage device compliance policies, secure baselines, and disk encryption standards
  • Support security initiatives by ensuring endpoint configurations align with corporate and regulatory requirements
• Automation & Tooling
  • Develop scripts and automated workflows (PowerShell preferred) to streamline operational tasks
  • Reduce manual processes through automation, AI-driven solutions, and standardization
  • Engineer and support solutions using Microsoft Intune and modern endpoint management platforms
• *Team Management
  • Provides leadership to the department/team assigned, and is accountable for the performance and direction through multiple layers of management and senior level professional staff
  • Develops and executes strategies for a function that span a large business unit or multiple markets/sites
  • Directs teams to resolve business problems that affect multiple functions or disciplines
  • Directs product, service or process decisions that are most likely to impact multiple functions and/or customer accounts (internal or external)
  • Develop/oversee/deliver operational or technical training required by the team
  • Provides output that have a solid and direct influence on the revenue of the business as well as team performance
  • Determine headcount/capacity by client portfolio, i.e., new client contracts drive additional headcount, client attrition results in headcount reduction
  • Prepares executive level presentation, case studies, root cause analysis
  • Collaborate and set regular cadence with vendors or partners on tools, applications improvements
  • Initiate Continuous Service Improvement activities among leaders and execute according to timelines
  • Create and execute strategic plans for the overall improvement of the Workplace services Team
• Manages and is accountable for professional employees and/or supervisors
• Impact of work is most often at the local level
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of Technical & People Leadership experience in Endpoint Engineering, Desktop Engineering, or Workplace Services
• Solid hands-on experience with Windows OS lifecycle management on scale
• Experience supporting hybrid and remote workforce environments
• Solid understanding of endpoint security principles and secure configuration baselines
• Proven expertise with Microsoft Intune and modern management technologies
• Proven advanced PowerShell scripting and automation capability

Preferred Qualifications:

• Experience with SCCM / ConfigMgr
• Advanced scripting experience (PowerShell, automation frameworks)
• Experience working within offshore/onshore delivery models
• Understanding of ITIL practices for incident, problem, and change management
• Proven exposure to Tanium or similar endpoint management/security platforms

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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