Learning Solutions Architect - Multiple Sites

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Learning Solutions Architect is responsible for designing, delivering, and continuously improving enterprise-wide enablement programs that strengthen employee and customer capability, engagement, and adoption. This role focuses on building scalable learning experiences that support employee growth and career progression, and that give customers the knowledge and confidence to successfully adopt and get value from our solutions. The incumbent partners closely with business leaders, HR, People teams, and customer-facing teams to translate workforce and customer priorities into impactful enablement programs across the full lifecycle-from employee and customer onboarding through continuous development and long-term proficiency. Working independently on complex initiatives, the Learning Solutions Architect balances strategic intent with strong execution to drive measurable outcomes in employee engagement and retention, as well as customer proficiency, adoption, and satisfaction.

Primary Responsibilities:

• Define and lead enablement strategies that support both employee and customer learning, skill-building, and long-term proficiency
• Design and deliver onboarding, early-tenure, and continuous development programs that build confidence, competence, and performance for employees and customers
• Partner with HR, People Business Partners, customer-facing teams, and functional leaders to identify employee and customer enablement needs tied to engagement, retention, adoption, and satisfaction goals
• Develop learning experiences that reinforce organizational values, expected behaviors, inclusive leadership practices, and effective use of products and services
• Create and manage employee- and customer-facing programs, including self-service and scalable learning resources, that promote engagement, belonging, and a culture of continuous learning
• Measure program effectiveness using engagement, retention, adoption, and satisfaction metrics and learner feedback; continuously iterate to improve impact
• Serve as a trusted advisor to leaders on enablement strategies that strengthen team and customer capability and reduce attrition and adoption risk
• Translate employee and customer insights and workforce and market trends into scalable learning and enablement solutions
• Provide coaching, resources, and guidance to managers and customer-facing teams to support development-focused leadership and effective enablement practices
• Authorities:
  • Authority to design, implement, and enhance employee and customer enablement, development, and engagement programs
  • Authority to recommend enablement strategies, learning platforms, and program improvements that support engagement, retention, and customer adoption
  • Authority as delegated by the reporting manager
• Job Challenges:
  • Addressing diverse learning, development, and engagement needs across varied employee and customer populations
  • Balancing long-term enablement strategy with immediate business, employee experience, and customer needs
  • Driving measurable engagement, retention, and customer adoption outcomes through learning interventions
  • Adapting programs to evolving workforce and customer expectations and organizational change
• Guidance Provided:
  • Operates with minimal guidance and a high level of autonomy.
    Seeks direction primarily on highly complex or high-impact initiatives
• Supervision:
  • Provides coaching, mentorship, and enablement guidance to colleagues, stakeholders, and customer-facing teams
  • Acts as a subject matter resource on employee and customer enablement, engagement, and learning best practices
  • Reports to: Director, Enterprise Experience & Development or equivalent functional leader
• Recommendations:
  • Recommends enablement strategies, learning solutions, and program enhancements that improve employee engagement and retention and customer adoption and satisfaction
  • Propose improvements to employee and customer learning frameworks and practices to strengthen workforce sustainability and customer proficiency
  • Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Bachelor's degree in Learning & Development, Education, Human Resources, Organizational Development, or a related field
• Proven experience in Instructional Design (ID) and curriculum development for corporate learning programs
• Experience designing and implementing onboarding, learning, and retention programs
• Hands-on experience managing and deploying content through Learning Management Systems (LMS), preferably MyLearning and/or Oracle Learning
• Experience developing and facilitating both e-Learning and Instructor-Led Training (ILT) programs
• Solid understanding and application of Adult Learning Principles and learning methodologies
• Proficiency in e-learning development tools, including Articulate Storyline and Articulate Rise 360
• Proven solid stakeholder management and partnership skills, with the ability to collaborate effectively across multiple business functions
• Proven excellent communication, presentation, and project management skills
• Must possess a valid Philippine Passport and be willing to travel as required

Preferred Qualifications:

• Experience supporting learning and development programs for healthcare organizations, including Enterprise Imaging functions
• Valid U.S. Visa

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.