Trainer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Drive high-impact CPC training by enabling new and incumbent employees through structured, innovative, and performance-driven learning interventions-accelerating certification within 1-4 weeks (based on emp proficiency) while achieving 100% conversion.

Primary Responsibilities:

• Deliver new hire and incumbent training to enable clinical resources to get CPC certified
• Drive innovative training methods to improve retention and cost efficiency
• Conduct refresher trainings based on performance gaps
• Track training effectiveness (pre/post-performance, assessments)
• Partner with leadership for coaching and capability building
• Provide structured feedback to learners, leadership, and design teams
• Achieve Train-the-Trainer certification
• Maintain and update training content and materials
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Proven solid communication & stakeholder management
• Proven effective facilitation and presentation skills
• Proven ability to create impactful training content (PPT, learning aids)

Preferred Qualifications:

• Graduate with a medical background (BHMS, BUMS, BPT, MPT, BDS, BAMS, Nursing)
• 2+ years of production experience in FWAE (M&R/C&S or E&I-specific)
• Understands FWAE Clinical Investigation /SIU domain
• System expertise:
  • M&R/C&S: CPA, FACETS, IVR claims review
  • E&I: UNET, CIRRUS, PWP (mandatory)

Impact

• Accelerate speed-to-proficiency
• Improve quality and audit outcomes
• Strengthen training effectiveness and scalability across global teams

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.