Software Engineer- AI/ML

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Design, develop, and deploy AI/ML models to detect anomalies, predict incidents, and automate root cause analysis in IT systems
• Integrate AIOps solutions with monitoring tools (e.g., Splunk, Datadog, Prometheus, AppDynamics)
• Collaborate with SREs, DevOps, and IT teams to understand operational pain points and identify automation opportunities
• Build and maintain data pipelines to collect and process logs, metrics, and events from various sources
• Implement NLP techniques for log analysis and intelligent alert correlation
• Continuously evaluate model performance and retrain models as needed

• Contribute to the development of dashboards and visualizations for operational insights

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or Master's degree in computer science, Data Science, or a related field
• 3+ years of experience in AI/ML engineering, preferably in IT operations or DevOps environments
• Experience with implementing GenAi and AI Python SDKs
• Experience with time-series analysis, anomaly detection, and predictive modeling
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerized environments (Docker, Kubernetes)
• Solid programming skills in Python

Preferred Qualifications:

• Experience with AIOps platforms Dynatrace
• Familiarity with popular JavaScript UI frameworks (React, Angular)
• Knowledge of debugging code
• Knowledge of ITSM and ITIL processes
• Agentic AI project planning and implementation
• Manipulating text embeddings for enhanced language processing
• Proven solid problem-solving skills and ability to work in a fast-paced, collaborative environment

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.