Lead Software Engineer - AWS Contact Center Migrations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Software Engineer II is responsible for designing, developing, implementing, and supporting enterprise software applications and platform services that enable critical customer engagement and contact center operations. This role partners with software engineers, architects, product teams, and operations stakeholders to deliver reliable, scalable, and secure technology solutions.

Primary Responsibilities:

• Design, develop, test, and maintain enterprise software applications and platform services
• Support the implementation and ongoing enhancement of customer engagement, workflow management, and contact center technology solutions
• Develop and maintain APIs, integrations, and middleware components that connect enterprise applications and cloud services
• Participate in software architecture discussions and contribute to technical design decisions
• Troubleshoot and resolve complex production issues while ensuring system stability, reliability, and performance
• Support application deployments, environment management, and release activities across development, testing, and production environments
• Collaborate with infrastructure, security, and platform engineering teams to implement system upgrades, vulnerability remediation, and operational improvements
• Perform code reviews and promote engineering best practices, coding standards, and software quality initiatives
• Contribute to disaster recovery, resiliency, monitoring, and operational excellence efforts
• Work closely with cross-functional teams to gather requirements, estimate work, and deliver high-quality software solutions
• Support Agile development practices, including sprint planning, backlog refinement, and team ceremonies
• Create and maintain technical documentation, deployment procedures, and operational runbooks
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
• 5+ years of software engineering experience developing enterprise applications and services
• Solid experience with object-oriented programming and modern software development practices
• Experience developing and supporting REST APIs, web services, and system integrations
• Experience working with cloud platforms such as AWS, Azure, or Google Cloud
• Experience troubleshooting complex application and infrastructure issues in production environments
• Knowledge of application deployment processes, software lifecycle management, and CI/CD practices
• Familiarity with databases, distributed systems, and enterprise application architectures
• Proven solid analytical, problem-solving, and debugging skills
• Proven excellent written and verbal communication skills

Preferred Qualifications:

• AWS or cloud technology certifications
• Experience with contact center technologies, customer engagement platforms, or workflow automation solutions
• Experience supporting highly available, mission-critical enterprise applications
• Experience with DevOps tools, infrastructure automation, and platform monitoring solutions
• Experience working with globally distributed engineering teams
• Knowledge of microservices architecture, event-driven systems, and cloud-native development patterns
• Familiarity with security best practices, vulnerability remediation, and compliance requirements

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.