SOC Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Security Operations Center (SOC) Supervisor

Corporate Security - Global Intelligence Operations (GIO)

Security Operations Center (SOC)

The Security Operations Center (SOC) Supervisor supports the Global Intelligence Operations (GIO) by providing operational oversight, shift leadership, and hands‑on support for real‑time security monitoring and incident response. This role combines supervisory responsibilities with the ability to perform SOC Operator functions to ensure uninterrupted 24/7/365 operations.

Operating within established procedures and governance frameworks, the SOC Supervisor is responsible for maintaining operational tempo, ensuring quality and consistency in incident handling, and serving as the primary escalation point during assigned shifts.

Primary Responsibilities:

• Provide shift‑level supervision and oversight for SOC Operators, ensuring consistent execution of monitoring, intake, and escalation procedures
• Actively perform SOC Operator duties as needed to maintain coverage during staffing gaps, surge periods, or complex incidents
• Serve as the primary escalation point for security incidents requiring advanced judgment, coordination, or leadership awareness
• Monitor enterprise physical security systems, alarms, and operational dashboards to maintain real‑time situational awareness
• Review incident documentation for accuracy, completeness, and adherence to established standards
• Coordinate response activities with site security teams, Executive Protection, facilities, vendors, and (GIO) counterparts as required
• Provide real‑time guidance and decision support to SOC Operators during active incidents
• Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required to support site-level operational needs and coordination with local emergency services Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems
• Ensure structured shift handovers are completed, including transfer of incident ownership and situational awareness
• Identify operational issues, procedural gaps, or recurring challenges and elevate them to leadership with recommended improvements
• Support onboarding, coaching, and day‑to‑day performance guidance for SOC Operators
• Enforce compliance with enterprise security policies, governance standards, and confidentiality requirements
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• 2+ years of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role
• Demonstrated experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment
• Proven ability to lead or oversee operational activities in real‑time, high‑pressure situations
• Solid written and verbal communication skills, including experience providing guidance and escalation updates
• Demonstrated ability to balance supervisory responsibilities with hands‑on operational execution
• Proven high attention to detail and sound judgment when handling sensitive or high‑impact security incidents
• Skillsets and Competencies:
  • Shift leadership and real‑time operational oversight
  • Advanced incident triage and escalation decision‑making
  • Hands‑on security monitoring and response execution
  • Quality control and operational documentation review
  • Proven clear, confident, and professional communication
  • Coaching and on‑the‑job guidance
  • Task prioritization and workload balancing under pressure
  • Proven team collaboration and accountability in a 24/7 operations center environment

Preferred Qualifications:

• Experience serving as a lead operator, shift lead, or acting supervisor in an operations center environment.
• Familiarity with enterprise physical security systems, alarm monitoring platforms, and incident management tools

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.