Engagement Management Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Sales Support & Operations Analyst partners with our Solution Sales Operations team to provide support through the sales process and ensure smooth and effective operations. They strive to ensure the Provider Growth organization can maximize their time selling by streamlining sales processes and working in alignment with the Solution Sales Operations team to support the Provider team's growth objectives.

Optum Provider Growth Deal Support - Partner with Solution Sales Operations team to support business activities and sales cycle around deals.

• Partner with Solution Sales Operations (SSO) to assist with ad hoc deal support requests including prepping client or internal materials, auditing process adherence, and working with internal teams.
• Promote consistent process and ensure standards for deal flow are met when assisting with all requests
• Facilitate internal navigation and timely execution from matrix partners supporting the deal, at key milestone points within the deal cycle
• Work effectively in Salesforce to ensure strong deal hygiene.

Operational Support: - Optimize existing sales processes and remove barriers to success to ensure Sales team members are set up for success.

*Completion of Sales team requests through the Provider Support Inbox as needed.

*Support tracking key steps and milestones in the deal flow process. Work with Sales Support Operations team to identify outlying or unresolved steps using documents like the Scoping Call Dashboard.

*Salesforce data hygiene as relevant to focus areas.

*Identify gaps in current processes, identifying inefficiencies, or barriers and suggest improvements.

*Create and monitor product process consistencies to help in driving a more effective approach of the sales process

Required Qualifications

·Bachelor's degree or equivalent experience

·3+ years of project management experience, sales, client management, client support or market research experience

·Experience working in a matrixed team environment

·Demonstrates strong customer service ethic

·Demonstrates excellent communication and listening skills

·Proficient in Excel, PowerPoint, Word, Salesforce

·Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

·Prior background working in the US healthcare industry

·Proficient in SmartSheets

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.