Bridge to Health Program Manager

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Bridge to Health is an innovative weight care pilot developed in partnership with Reliant Medical Group that integrates clinical expertise, digital tools, and lifestyle services in a single experience. The pilot is designed to improve patient outcomes, enhance the weight management journey, and evaluate a scalable, sustainable model delivering personalized weight care.

The Bridge to Health Program Manager supports the implementation of operating procedures, practices and guidelines for the recently expanded weight loss program.  The Program Manager will use in-depth knowledge of programmatic issues to identify areas of concern, recommending, developing, and implementing solutions. Regularly exercises independent judgment and decision-making regarding matters related to program success and serves as primary resource to internal and external constituents.  

Primary Responsibilities:

• Responsible for the oversight and implementation of Bridge to Health. Coordinates all activities necessary to fulfill program objectives and develop and implement program guidelines, processes, and systems including billing
• Collaborates with other departments and stakeholders to promote seamless integration of Bridge services across clinics. Provides training to clinic staff at Tier II meetings, provider meetings, and staff meetings
• Establishes partnerships with healthcare providers, staff and local resources to foster collaboration and enhance clinic visibility.
• Oversees the daily operations of Bridge weight care visits, ensuring the delivery of high quality, culturally competent care. Supervises, trains and provides ongoing support to the Bridge to Health patient navigator
• Monitors and evaluates program performance, including patient satisfaction and quality of care, and initiates improvements as necessary.
• Provides recommendations to management for the development of program-related initiatives, including needs assessment, operational analyses and systems and/or overseeing process development
• Collects and provides analyses on data needed against key performance indicators, to support management decisions. Presents findings to key stakeholders, including executives
• Serves as a resource to both internal and external customers on all program operation issues. Resolves problems and responds to program inquiries
• Independently evaluates potential courses of action to reach resolution and either implements or presents recommendations to manager
• Develops and implements policies and procedures for clinics in alignment with the health system's mission and goals
• Participate in trainings, team meetings, and other professional development activities to maintain knowledge of program updates, best practices, and organizational initiatives
• Supervisory Responsibilities:
  • Oversee Bridge to Health Navigator. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Provide direction, support, and mentoring to ensure department effectiveness and efficiency.  Responsibilities include interviewing, selecting, orienting, and training employee(s); planning, assigning, and directing work; evaluating performance; issuing rewards as well as corrective action to employee(s); collaborates with People Team in reviewing workplace actions, addressing complaints and resolving problems.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma, (or equivalent education, experience or training) 
• 1+ years of experience working in a healthcare or related environment that involved frequent communication with patients/participants
• Familiarity with Epic software
• Proven excellent interpersonal and communication skills
• Proven excellent writing and speaking skills with proven ability to effectively respond promptly and effectively to complaints both verbally and in writing
• Proven solid organizational skills, good judgment and attention to detail
• Proven excellent conflict resolution skills
• Proven ability to demonstrate warmth, compassion, and empathy in all interactions with internal and external customers
• Demonstrated ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

Preferred Qualifications:

• BA/BS
• Proficiency with Microsoft Office software (Word and Excel)
• 3+ years of experience in a clinical and/or customer service setting in addition to 2+ years in a Lead or Supervisory role

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.