Production Supervisor

This position is Onsite. Our office is located at 600 Office Center Dr. Fort Washington, PA.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Production Supervisor is responsible for leading a small team supporting the production of critical member and provider letters. This person will oversee new workflow implementations, steady-state workflow activities, and will be responsible for administrative functions such as scheduling, reporting, data entry, and inventory management.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Manage team of coordinators and daily operations of production area.
• Oversee and assist with production and quality assurance of all workflows as needed.
• Responsible for meeting all service level agreements, client requirements, and performance guarantees.
• Lead issue resolution and process improvement initiatives.
• Oversight of all day-to-day operational activities for meetings, projects, and programs.  
• Maintain up-to-date process documentation for all products and workflows under their supervision.
• Materials ordering and inventory management responsibilities as assigned.
• Communicates workflow status through daily reporting and meetings with our business partners.
• Facilitate training of new employees, training documentation, and other related tasks.
• Acts as subject matter expert for all on-site operations during audits and business review meetings.
• Promotes a positive working relationship with peers and business partners to drive engagement and productivity.
• Responsible for leading their team on issue resolution, quality oversight, compliance management, and process improvements. 
• Schedules and leads business review meetings.
• Other duties and responsibilities as required.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High-School Diploma OR 4+ years of equivalent production work experience
• Must be 18 years of age OR older
• 1+ years of experience as a team-lead, supervisor, or manager
• 3+ years working in Microsoft Word and Microsoft Excel
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00 pm

Preferred Qualifications:

• 1+ years of printing, inventory management, shipping, or mailroom experience
• 1+ years experience using workflow management software. (i.e. Workfront, ServiceNow, etc.)
• 1+ years of project management
• Experience writing prompts for Artificial Intelligence tools such as Copilot, Chat GBT, etc.

Soft Skills:

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Willing to take on new responsibilities to align with the changing demands of our company

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $24- $43 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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