Growth Process Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Growth Process Program Manager role is a key member of the Optum Client COE.  This role is responsible for setting and executing the strategy for enterprise growth processes and how we leverage technologies, such as Salesforce GO.  In this role, they will lead from a business perspective, define the strategy and expectations for enterprise growth processes. This role will lead the design of the system, Salesforce GO, needed to run the process, and drive and sustain adoption of the process. The Growth Process Program Manager will drive cross-functional alignment across Segment Growth teams, using influence and collaboration.

This role is vital to ensure the tools we provide to enable the growth professionals to work efficiently and effectively, and in a way that provides data to inform the health of our growth teams, client relationships and product performance.

About the Client Center of Excellence

The Client COE will focus on enhancing client transparency by collaborating across the organization to ensure data is linked back to the client, streamlining experience by reducing number of systems, and developing tools aimed at maximizing adoption and effective usage.

Primary Responsibilities:

• Build and grow intimate, consultative relationships with growth leaders to understand strategy and business needs and translate into data requirements and execution
• Translate strategic priorities and evolving client expectations into actionable insights that enhance the relevance, competitiveness, and performance of the portfolio across all markets
• Bring qualitative and quantitative data into the assessment of progress (and reality)
• Examples - user interviews, assessment of help requests, evaluation of errors or process adoption
• Partner with Optum Tech to continually design and optimize on the technology solution
• Establish collaborative relationships with stakeholders to assess progress and realization of value of solutions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years of experience in growth operations, strategic consulting, product strategy and design and professional services
• 4+ years of experience in Salesforce
• Demonstrated experience using qualitative and quantitative data to back up assumptions, design solutions, and when needed, develop business cases
• Proven ability to analyze complex market opportunities and develop competitive solutions based on an understanding of the business environment, competitive landscape, and objectives
• Proven ability to listen to and understand organizational needs and champion the development of complex initiatives in response
• Demonstrated track record of active collaboration, engagement, oversight, and strategy development of key growth opportunities
• Proven solid executive presence and communication skills, including proven capability to effectively present plans and advocate strategies to cross-functional stakeholders
• Proven systems thinker with the ability to proactively identify downstream impacts of strategic decisions across large, matrixed organizations
• Proven ability to successfully navigate ambiguity, complexity, and rapid change with an entrepreneurial mindset and solid decision-making skills

Preferred Qualifications:

• Bachelor's degree
• Salesforce administrator certification
• Knowledge of Optum's markets, products and processes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700    to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.