Senior Tech Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As Sr. Tech Support Analyst, you will be the subject matter expert for system integration and be part of an agile team that delivers and supports Imaging solutions at Optum. Your role will include ongoing integration developments for various customers and will extend from helping conceptualise and design new solutions, to ultimately implementing and delivering those solutions.

The Sr. Tech Support Analyst works as part of an agile scrum team under the guidance of the Sr. Manager, Enterprise Information Services.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

• Design, configure, & test HL7 interfaces using industry leading Integration Engines
• Assist with the management of the current integration architecture
• Evaluate and improve upon existing Enterprise Imaging solutions
• Translate business needs to technical specifications
• Define application design by analysing requirements and understand architectural environments
• Development and execution of automated tests covering testing at the unit, system, and performance levels
• Host and co-ordinate live customer testing
• Develop and execute database queries and conduct ad-hoc analyses
• Collaborates with the other team members throughout the development lifecycle, including working closely with members from different  functional groups such as Product Management, Support, Services and Sales
• Supports the release effort and helps troubleshoot and correct post-deployment issues
• Develop and update technical documentation
• Accepts ownership for taking on new problems and challenges and proactively explores opportunities to add value to the overall software development effort within the organisation

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Degree in computer science or related field; or equivalent work experience
• Proven extensive experience of working with HL7 and Integration Engines
• Demonstrated in-depth knowledge of HL7
• Working with Integration engines (Cloverleaf, Mirth, Rhapsody etc.)
• Background in scripting languages (C#, JavaScript, VBScript)
• Demonstrable background in SQL Server or Oracle
• Proven experience working with Imaging data 
• Proven experience working in the Healthcare domain or with healthcare data 
• Proven solid experience in HL7 and Integration Engines
• Proven experience with RDBMS
• Proven experience with T-SQL\PL-SQL

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.