Associate Service Account Manager

This position is Onsite. Our office is located at 12921 S. Vista Station Blvd, Draper, UT 84020.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

This Associate Service Account Manager position exists to triage issues related to a variety of account holder impacted transactions including Outgoing transfers, Stop payments and ACH transactions. This role will require the ability to prioritize and direct the work for the team to adhere to multiple turnaround times. Understanding of money movement and tax implications for the HSA account.

This position is full-time. Employees are required to work any 8-hour shift within our business hours of 7:00 AM - 6:00 PM MST, Monday - Friday. Due to the open enrollment season (November through April), which is our peak period, flexibility is essential. Based on business needs, employees may also be required to work occasional overtime and weekends.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Process requests regarding stop payments and ACH/Bill pay transactions.
• Process requests regarding account transfers and closures.
• Assist with documenting and writing procedures.
• Process escalation requests from internal partners.
• Understand and research money movement between accounts.
• Serve as a subject matter expert on projects impacting Financial Transactions as well as drive process improvements within the team.
• Ensure that all processes, procedures, federal regulations, and banking policies are followed in the course of their everyday work.
• Promptness, reliability, and accuracy in work, especially when dealing with deposit transactions.
• This individual will monitor and assign work to other team members and will perform QA of various processes. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED OR 6+ months of banking or financial transactions experience
• Must be 18 years of age OR older
• Microsoft Excel (updating reports, spreadsheets, ability to create and / OR edit, basic formulas, sorting, filtering)
• Ability to work full-time onsite at 12921 S. Vista Station Blvd, Draper, UT 84020
• Employees are required to work any 8-hour shift within our business hours of 7:00 AM - 6:00 PM MST Monday - Friday. Due to the open enrollment season (November through April), which is our peak period, flexibility is essential. Based on business needs, employees may also be required to work occasional overtime and weekends

Preferred Qualifications: 

• 6+ months working with HSA   
• Financial banking experience 
• Proficient with computer applications, data entry, typing and ten-key 
• Experience leading others

Soft Skills:

• Experience researching and solving complex issues
• Ability to organize and prioritize work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. 

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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