Senior Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position plays a vital role within Optum Technology, serving as the execution arm for all consumer outreach initiatives, including but not limited to Direct Mail, Email, SMS Texting, Outbound Calls, Web Visits, and Real-Time Offer Management. As part of the operations team, the role centers on acquiring and managing data within the Marketing Data Platform (MDP) and related Identity Management (IDM) processes. Key responsibilities encompass vendor onboarding, file exchange setup, ongoing vendor management, and conducting in-depth analyses of data content and quality at the program level to support member journeys, analytics, and modeling. Additionally, this position is essential for ensuring regulatory compliance across programs such as Member Outreach, CMS STARS Ratings, Member Retention Communications, Member Plan Migrations, and acquisition marketing activities like the Medicare Annual Open Enrollment.

The Senior Business System Analyst on the Acquisition and Vendor Management (AVM) team is responsible for all aspects of data management activities for the MarTech Platform. These activities include auditing daily processing activities, managing data acquisition, and providing support for database enhancements and system development projects.  This individual participates in requirements definition, benefits analysis, user acceptance testing, and technical strategy definition.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Collaborate with business stakeholders and vendors to onboard new data feeds using established pipelines into the MDP platform
• Validate and confirm that products such as Interaction Feeds, Flex Feeds, and List Loads are utilized according to business requirements
• Serve as a liaison between marketing and IT, translating technical concepts for business stakeholders and communicating business needs to technical partners
• Perform user acceptance testing to ensure data quality, accuracy, and alignment with business objectives
• Leverage advanced analytics platforms such as Databricks and apply AI solutions to analyze and report on data
• Develop and execute Databricks queries, understand/explode json queries to support data analysis and troubleshooting efforts
• Maintain confidentiality and demonstrate strong organizational, communication, and interpersonal skills in a fast-paced, dynamic environment
• Identify opportunities for process improvement and actively contribute to the enhancement of data onboarding and validation workflows
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in Business, Technology, related field or equivalent combination of education and relevant experience
• 3+ years of consumer marketing experience
• 3+ years of experience with Azure, Databricks, DBeaver, Snowflake and direct marketing knowledge (campaigns, journeys, reports, modeling, compliance)
• 3+ years of experience leveraging AI-powered tools and platforms to enhance data-driven decision making
• Intermediate level of proficiency in SQL
• Intermediate level of proficiency with Microsoft Office, Access, Excel, and CoPilot 365

Preferred Qualification:

• 3+ years of healthcare experience; understanding of the Federal Medicare and Retirement program
• User Acceptance Testing experience
• Experience with Business Intelligence tools
• Experience with non-relational databases
• Experience with concepts involving identity management & golden records

Soft Skills:

• Must be self-motivated, goal oriented, and able to work with ambiguity and confidentiality
• Critical systems thinking skills required, including the ability to comprehend complex business problems quickly
• Ability to prioritize, coordinate, and manage multiple tasks and projects in a fast-paced environment
• Excellent organizational, verbal, and written communication skills
• Excellent interpersonal skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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