Software Engineer - Amazon Bedrock, Amazon Q, AI Agents

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview

We are seeking a highly skilled Senior Developer with solid expertise in AWS and Amazon Connect, with a focus on digital channels, conversational AI, and GenAI-based solutions. The role involves designing, developing, and optimizing scalable cloud-based contact center solutions integrated with advanced AI/ML capabilities.

Primary Responsibilities:

• Design, develop, and implement Amazon Connect solutions including chat and digital channels
• Develop and optimize Amazon Connect contact flows, routing strategies, and integrations
• Build and maintain conversational AI solutions using Amazon Lex and Bedrock-based agents
• Develop backend services and integrations using AWS Lambda and API Gateway
• Design and implement AI-driven customer and agent experiences using Amazon Bedrock, Amazon Q, and Agent Core
• Work closely with architects and product teams to design scalable and secure AWS solutions
• Troubleshoot production issues and ensure high availability and performance of systems
• Implement best practices for cloud security, monitoring, and cost optimization
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Solid hands-on experience with AWS services and cloud-native architectures
• Hands-on experience with Amazon Connect (with focus on chat and digital channels)
• Experience in designing Amazon Connect contact flows and routing logic
• Experience in building conversational interfaces using Amazon Lex
• Experience with AI/GenAI technologies including Amazon Bedrock, Amazon Q, AI Agents, Agent Core, and Strands Agents
• Solid understanding of system architecture, scalability, and security principles
• Solid proficiency with AWS Lambda, API Gateway, and event-driven architecture
• Proven solid troubleshooting and debugging skills in production environments

Preferred Qualifications:

• Relevant AWS certifications
• AWS certifications (Developer, Solutions Architect, or equivalent)
• Experience with Amazon Comprehend, Amazon SageMaker, Amazon Transcribe
• Experience with AWS Glue, Amazon S3, and Amazon CloudFront
• Familiarity with CI/CD pipelines and DevOps practices
• Exposure to multi-channel contact center solutions (chat, SMS, WhatsApp, email)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.