Senior Software Engineer I

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design, develop, and deploy voice/chat bots using AWS (Amazon Lex, Lambda, Connect)
• Build and manage conversation flows (intents, slots, utterances) for voice interactions
• Integrate bots with APIs, backend systems, and databases for dynamic responses
• Understands LLM different models and has an understanding of evals framework
• Optimize bot performance, accuracy, and user experience using analytics and monitoring (CloudWatch)
• Implement NLU/NLP logic and support multi-turn conversational flows
• Collaborate with product, UX, and engineering teams to deliver scalable solutions
• Support testing, debugging, deployment, and continuous improvements of voice bots
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Builder Responsibilities:

• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making.

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of software engineering experience with hands-on AWS development
• Solid experience in Amazon Lex, AWS Lambda, API Gateway, and integrations
• Experience building IVR / voice bots / conversational AI solutions
• Good understanding of NLP/NLU, intent modeling, and conversational design
• Proficiency in Typescript / Node.js / Java for backend development
• Familiarity with Amazon Connect or telephony integrations
• Knowledge of CI/CD, logging, monitoring, and cloud best practices
• Solid problem-solving, communication, and collaboration skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.