Operations Analyst Access IV - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. 

Senior-level analyst responsible for optimizing Epic Cadence scheduling, provider templates, patient access workflows, and system enhancements. Serves as a strategic liaison between Operations and IT, leads complex projects, drives access improvement initiatives, and provides subject matter expertise across scheduling and template governance.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

• Build, maintain, and optimize provider scheduling templates
• Partner with Operations and IT to improve patient access and scheduling workflows
• Lead large-scale Epic enhancements and upgrades
• Analyze access, capacity, and utilization data
• Mentor junior analysts and provide advanced user support
• Develop documentation, reports, and training materials

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Bachelor's degree or equivalent experience
• 7+ years Epic experience including 3+ years in Epic Cadence
• Experience managing provider scheduling templates in Epic
• Demonstrated proficiency in Epic/Cadence scheduling workflows and configuration
• Demonstrated advanced data analysis and reporting skills
• Demonstrated solid project management and leadership abilities
• Demonstrated excellent written and verbal communication skills
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

Preferred Qualifications: 

• Epic Cadence Certification
• Healthcare access management optimization experience
• Supervisory or team leadership experience
• Experience leading Epic upgrades or enterprise implementations
• Demonstrated Microsoft Visio and/or Microsoft Access knowledge

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.