Operations Access Analyst II - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Scheduling Template Analyst supports the design, maintenance, and optimization of provider scheduling templates within Epic Cadence. This role partners with Operations and IT to improve patient access, provider capacity, and scheduling efficiency through template management, workflow analysis, reporting, troubleshooting, and system enhancements.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities: 

• Build, maintain, and optimize provider scheduling templates within Epic Cadence
• Analyze scheduling workflows, provider capacity, and access barriers
• Collaborate with Operations and IT teams on scheduling enhancements and decision tree updates
• Review and process template modification requests
• Test scheduling updates prior to production deployment
• Maintain accurate provider records and scheduling master files
• Monitor dashboards, reports, and utilization metrics
• Provide user support, troubleshooting, and training
• Prepare and maintain system and workflow documentation
• Analyze large data sets and recommend improvements  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High school diploma, GED, or equivalent required
• 3+ years of years of experience working with Epic software and/or healthcare scheduling operations
• Experience managing provider scheduling templates within Epic
• Demonstrated knowledge of Epic Cadence scheduling functionality and template management
• Demonstrated solid analytical, troubleshooting, communication, and project management skills
• Demonstrated proficiency in Microsoft Office (Excel, Word, PowerPoint)

Preferred Qualifications: 

• Bachelor's degree
• Epic Cadence Certification 
• Experience working with healthcare operations and IT teams
• Experience supporting scheduling governance and access optimization initiatives
• Demonstrated knowledge of Microsoft Visio and/or Access
• Advanced reporting and data analysis experience

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.