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• Healthcare Delivery (300)
• Patient Services (300)

Skill

• interact with healthcare users 124
• answer patients' questions 116
• manage healthcare users' data 107
• ensure proper appointment administration 91
• collect healthcare user data under supervision 80
• supervise medical office support workers 77
• check information on prescriptions 73
• record healthcare users' billing information 73
• process medical insurance claims 71
• receive veterinary clients and their animals for appointments 71
• administer appointments 63
• participate in medical records' auditing activities 59
• monitor waiting list 58
• answer incoming calls 55
• arrange in-home services for patients 50
• manage operations in healthcare institutions 49
• work in multidisciplinary teams related to emergency care 48
• maintain records of work with service users 47
• assist healthcare users achieve autonomy 46
• obtain healthcare user's medical status information 38
• refer healthcare users 38
• identify patients' medical records 37
• examine healthcare facility 36
• maintain records of clients' prescriptions 35
• check in guests 34
• administrative tasks in a medical environment 33
• manage a multidisciplinary team involved in patient care 32
• communicate with customer service department 31
• maintain healthcare user data confidentiality 31
• check in passengers 28
• communicate in healthcare 28
• handle incoming insurance claims 28
• receive patient referrals with eye conditions 28
• redirect callers 28
• communicate schedules to the people concerned 27
• ensure compliance with healthcare regulations 27
• perform clerical duties 27
• review patient's medical data 25
• calculate compensation payments 24
• support social service users to manage their financial affairs 24
• allocate numbers to clients' belongings 22
• comply with quality standards related to healthcare practice 22
• maintain relationships with doctors 22
• process order forms with customer's information 22
• communicate with nursing staff 21
• programme work according to incoming orders 21
• provide high quality customer service 21
• collect statistics on medical records 20
• develop plans related to the transfer of care 20
• manage cash desk 20
• ensure flights run to schedule 19
• maintain privacy of service users 19
• provide necessary documents 19
• contribute to continuity of health care 18
• organise employees' work in the service station 18
• set payment handling strategies 18
• transfer medical information 18
• work with nursing staff 18
• monitor patients' progress related to treatment 17
• adhere to health well-being and safety 16
• deliver outstanding service 16
• ensure safety of healthcare users 16
• manage gaming cash desk 16
• assist social service users in formulating complaints 15
• check official documents 15
• ensure safety regulations in dealing with infectious diseases 15
• maintain customer records 15
• maintain professional administration 15
• manage front operations 15
• provide care for a particular patient group 15
• provide directions to guests 15
• advise on medical records 14
• collect healthcare user's general data 14
• handle personal identifiable information 14
• maintain the veterinary reception area 14
• mentor other health professionals 13
• provide customer follow-up services 13
• complete patient journey records 12
• deal with arrivals in accommodation 12
• maintain correspondence records 12
• manage claims process 12
• manage revenue 12
• provide learning support in healthcare 12
• undertake post-examination activities 12
• apply case management 11
• collaborate in company's daily operations 11
• ensure customer orientation 11
• manage fitness communication 11
• manage key performance indicators of call centres 11
• monitor customer service 11
• assess referred healthcare users 10
• ensure continuous preparedness for audits 10
• operate cash point 10
• prepare doses of medication according to patient needs 10
• handle payments in dentistry 9
• monitor drivers 9
• provide psychological support to patients 9
• schedule audiologist appointments 9
• answer emergency calls 8
• discuss the medical history of the healthcare user 8
• manage emergency care situations 8
• monitor patients during transfer to hospital 8
• monitor staff absences 8
• train staff in quality procedures 8
• apply caseload management 7
• clean public areas 7
• encourage social service users to preserve their independence in their daily activities 7
• ensure compliance with disclosure criteria of accounting information 7
• investigate social security applications 7
• manage health and safety standards 7
• monitor check-out point 7
• perform office routine activities 7
• prioritise emergencies 7
• promote human rights 7
• provide dental administrative post-treatment patient services 7
• provide objective assessments of calls 7
• advise on healthcare users' informed consent 6
• advocate for healthcare users' needs 6
• be friendly to passengers 6
• conduct physical examination in emergency 6
• decide on insurance applications 6
• follow work procedures 6
• handle customer complaints 6
• maintain check-out area cleanliness 6
• maintain dental station and operatory 6
• manage clients' money matters 6
• monitor cashiers 6
• monitor therapeutic progress 6
• process payments 6
• process reservations 6
• provide feedback on patient's communication style 6
• triage clients 6
• archive healthcare users' records 5
• assist in loan applications 5
• attend meetings 5
• check payrolls 5
• develop passenger outreach strategies 5
• handle veterinary patients 5
• inspect staff 5
• lead healthcare services changes 5
• maintain reception area 5
• monitor field surveys 5
• plan schedule 5
• provide department schedule for staff 5
• solve problems in healthcare 5
• work in multidisciplinary health teams 5
• adapt to emergency care environment 4
• advise on healthy lifestyles 4
• arrange audit 4
• carry out end of day accounts 4
• contribute to high level health strategic decisions 4
• deal with challenging people 4
• deal with public 4
• ensure compliance with accounting conventions 4
• ensure equipment availability 4
• ensure proper document management 4
• handle complaints 4
• handle financial transactions 4
• maintain records of financial transactions 4
• manage financial transactions of fuel station 4
• manage staff 4
• manage veterinary practice waiting area 4
• monitor patient's health condition 4
• participate in medical inventory control 4
• perform clinical coding procedures 4
• prepare patients for imaging procedures 4
• provide basic support to patients 4
• provide healthcare services to patients in specialised medicine 4
• refer service users to community resources 4
• supervise the work of staff on different shifts 4
• take pharmaceutical inventory 4
• train reception staff 4
• adhere to OHSAS 18001 3
• analyse processes influencing health care delivery 3
• apply conflict management 3
• assist patients with special needs 3
• attend parliament plenaries 3
• communicate by telephone 3
• communicate professionally with colleagues in other fields 3
• communicate with beneficiaries 3
• comply with veterinary inspection standards 3
• cooperate to resolve information issues 3
• create solutions to problems 3
• ensure compliance with company regulations 3
• ensure health and safety of staff 3
• ensure the privacy of guests 3
• follow clinical guidelines 3
• foster compliance with health and safety rules by setting an example 3
• interact professionally in research and professional environments 3
• interpret requests for imaging examinations 3
• maintain high quality of calls 3
• maintain inventory of office supplies 3
• maintain records of phone calls 3
• maintain transaction's reports 3
• maintain updated professional knowledge 3
• maintain work area cleanliness 3
• make clinical decisions 3
• manage financial and material resources 3
• meet commitments 3
• meet the requirements of social security reimbursement bodies 3
• monitor financial accounts 3
• monitor service users' health 3
• observe record keeping standards in chiropractics 3
• operate cash register 3
• plan shifts of employees 3
• prioritise requests 3
• provide professional care in nursing 3
• review insurance process 3
• schedule shifts 3
• solve operational transport problems 3
• take payments for bills 3
• use computer programs to improve patients' skills 3
• adjust production schedule 2
• advise clients on moving services 2
• assist at check-in 2
• assist in developing practices for well being of employees 2
• carry out nurse-led discharge 2
• collect mail 2
• communicate clearly with passengers 2
• communicate in specialised nursing care 2
• communicate reports provided by passengers 2
• communicate with tenants 2
• compare shipment contents with waybill 2
• connect vehicle maintenance and operations departments 2
• coordinate shifts 2
• disseminate messages to people 2
• ensure compliance with gaming laws 2
• ensure safe transport of money 2
• handle helpdesk problems 2
• handle registered mail 2
• implement policy in healthcare practices 2
• listen actively 2
• maintain stocks of veterinary materials 2
• manage computer-based transport operation control systems 2
• manage patients with acute illnesses 2
• manage personnel agenda 2
• manage schedule of tasks 2
• manage work 2
• monitor patients' medication 2
• operate medical imaging equipment 2
• organise operations of residential care services 2
• patient record storage 2
• provide comprehensive care for patients with surgical conditions 2
• provide membership service 2
• register visitors 2
• respond to healthcare users' extreme emotions 2
• run errands on behalf of customers 2
• schedule and dispatch drivers 2
• supervise daily information operations 2
• supervise store opening and closing procedures 2
• support distressed emergency callers 2
• use office systems 2
• work in shifts 2
• adapt designers’ work to the performance venue 1
• advise healthcare users on occupational health 1
• advise on financial matters 1
• advise on mental health 1
• advise policy makers in healthcare 1
• analyse call centre activities 1
• apply certification and payment procedures 1
• apply hygiene standards 1
• assist physiotherapists 1
• assist with funeral planning 1
• attend design meetings 1
• balance database resources 1
• carry out project activities 1
• carry out treatment prescribed by doctors 1
• check accounting records 1
• communicate commercial and technical issues in foreign languages 1
• communicate in air traffic services 1
• communicate in foreign languages with health service providers 1
• communicate problems to senior colleagues 1
• complete evaluation forms of calls 1
• comply with checklists 1
• comply with legislation related to health care 1
• conduct cleaning tasks 1
• conduct physiotherapy assessment 1
• consider time zones in execution of work 1
• coordinate care 1
• customer service 1
• delegate emergency care 1
• demand excellence from performers 1
• develop appropriate health and safety measures in accordance with available resources 1
• develop communication networks with shipping sites 1
• develop medical device test procedures 1
• develop staff 1
• develop strategic plans for physiotherapy services 1
• develop strategy to solve problems 1
• diagnose mental disorders 1
• disseminate general corporate information 1
• educate patient's relations on care 1
• effective perception of transport environment 1
• ensure compliance with environmental legislation 1
• ensure compliance with purchasing and contracting regulations 1
• ensure contract termination and follow-up 1
• ensure cross-department cooperation 1
• ensure information transparency 1
• ensure legal accreditation for forwarding agent operations 1
• establish daily priorities 1
• evaluate benefit plans 1
• follow safety precautions in work practices 1
• guarantee customer satisfaction 1
• handle paperwork 1
• handle shipment paperwork 1
• identify process improvements 1
• implement improvements in airport operations 1
• inspect carrier documents 1
• integrate headquarter's guidelines into local operations 1
• interpret medical results 1
• introduce new employees 1
• involve service users and carers in care planning 1
• liaise with financiers 1
• liaise with transportation services 1
• maintain administrative records in the veterinary office 1
• maintain ambulance room stock 1
• maintain credit history of clients 1
• maintain financial records 1
• maintain treatment records 1
• manage a team 1
• manage backlogs 1
• manage cadastre 1
• manage clinical environments 1
• manage data collection systems 1
• manage financial aspects of a company 1
• manage guest support services 1
• manage medical supply chains 1
• manage overdue library materials 1
• manage payroll 1
• manage payroll reports 1
• manage radiology information system 1
• manage recreational facility 1
• manage time 1
• manage vehicle services' financial resources 1
• manage workflow processes 1
• match venues with performers 1
• measure effectiveness of the service provided 1
• monitor billing procedures 1
• monitor curriculum implementation 1
• monitor customer inquiries 1
• monitor daily work 1
• monitor loan portfolio 1
• motivate employees 1
• motivate staff to reach sales targets 1
• notify supervisor 1
• observe healthcare users 1
• obtain permits for use of public spaces 1
• perform cleaning duties 1
• perform contract compliance audits 1
• perform debt investigation 1
• perform dunning activities 1
• perform health assessment 1
• perform paediatric surgery 1
• perform patient activity analyses 1
• plan the work of teams and individuals 1
• prepare for diagnostic imaging procedures 1
• prepare patients for surgery 1
• prepare trial accounting balances 1
• promote service users' rights 1
• provide ICT support 1
• provide fitness customer service 1
• provide guidance on infectious disease 1
• provide health psychological treatment advice 1
• provide pre-natal care 1
• provide pregnancy termination care 1
• provide protective equipment against infectious diseases 1
• provide psychological interventions to chronically ill persons 1
• provide support in financial calculation 1
• provide test results to medical staff 1
• refer social service users 1
• route correspondence to business departments 1
• seat customers according to the waiting list 1
• secure premises 1
• secure sensitive customer's information 1
• supervise daily library operations 1
• supervise the work of cleaning staff 1
• supervise work 1
• support social service users at the end of life 1
• teach customer service techniques 1
• teach digital literacy 1
• track shipping sites 1
• triage clients for physiotherapy 1
• type error-free documents 1
• type on electronic devices 1
• use foreign languages in patient care 1
• use free typing techniques 1
• use microsoft office 1
• use techniques to increase patients' motivation 1
• use treatment verification systems 1
• work in a water transport team 1
• work in teams 1
• work independently 1
• work with e-services available to citizens 1
• write reports on emergency cases 1

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